FAQ

Got a question? 

Ordering & Shipping

How much is shipping?
Shipping is currently free on all domestic orders within Singapore. 

Where do you ship?
For now, we only ship within Singapore. If you're elsewhere, do reach out to us and let us know at hello@matchaculture.org ! We'll be happy to connect and see what arrangements can be done for you.  

How long does delivery take?
Local orders typically arrive within 7 business days. You'll receive tracking once your order ships.

Can I return or exchange a tin?
Because matcha is a perishable food product, we're unable to accept returns once a tin has been opened. If your order arrives damaged or incorrect, reach out within 7 days and we'll make it right.

Storage & Shelf Life

How should I store my matcha?
Keep the tin sealed, in the fridge, away from light and moisture. Matcha oxidises quickly once opened.

How long does it last?
Best within 4–6 weeks of opening for full flavour. Unopened and refrigerated, tins hold their quality for several months from the fill date printed on the base.

Others

Do you offer matcha experiences for corporate and private events?
Yes! We offer matcha experiences for corporate events, weddings, private celebrations, wellness events, brand activations and more. Depending on your event, we can curate a matcha bar, guided matcha experience, workshop or a combination of these.

What types of matcha experiences do you offer?
We offer a range of experiences, including freshly prepared matcha bars, guided matcha tastings and hands-on matcha workshops. Each experience is designed to bring people together through the ritual, preparation and enjoyment of matcha.

Can you customise the experience for my event?
Absolutely. We can tailor the matcha experience to suit your event, including the format, menu and level of interaction. If you have a specific theme, concept or idea in mind, we'd be happy to explore it with you.

How many guests can you accommodate?
We cater to events of different sizes, from intimate gatherings to larger corporate and private events. The format and setup will depend on your guest count, venue and event requirements, so get in touch with us and we'll recommend an experience that works best for your group.

How do I enquire about an event?
Simply get in touch with us through our Contact Us page with your event date, venue, estimated number of guests and the type of experience you're looking for. We'll get back to you with the available options and next steps.